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page title - FAQ

aqua globe with question mark What is bandwidth?
How do I determine how much bandwidth I need?
How do I access Webmail?
How do I access my control panel?
What is the Domain Name Servers (DNS) information for my web site?
What is my mail server information?
What is a SSL certificate?
What is FTP?
How do I use FTP to transfer my files to my domain?

What is bandwidth?

Bandwidth describes the amount of data a network can transport in certain amount of time. In other words, bandwidth is a capacity for rate of transfer.

Bandwidth as it applies to web hosting refers to the amount of data you are allowed to transfer per month on your account. Each visitor to your web site uses bandwidth. Each time a page from your web site is loaded on a browser, an image is viewed, or a file is downloaded, a small amount of hosting bandwidth is used.

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How do I determine how much bandwidth I need?

Bandwidth for your account can be estimated using a simple formula:

(Page size x Daily Visitors x Page Views x 30 days)

It is always best to estimate high for each of these factors when attempting to calculate bandwidth.

Web page size is measured in kilobytes (KB). An average web page is approximately 30kb - 50kb, including graphics. It is important to also factor in the size of every graphic used on your pages.

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How do I access Webmail?

You can access your Webmail by using the following link:

http://www.yourdomain.com/webmail or
http://www.yourdomain.com:2095

Be sure and replace "yourdomain.com" with the appropriate name and extension for your domain.

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How do I access my control panel?

Once the DNS has changed, you can access your cPanel control panel by entering http://www.yourdomain.com/cpanel.

Replace "yourdomain.com" with the appropriate name and extension for your domain.

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What is the Domain Name Servers (DNS) information for my web site?

We have two seperate Domain Name Servers for your web hosting account based on when you signed up with GLD Web Services:

If enrolled prior to 1/1/2005 your DNS information is:

ns1.e3-artemis.com
ns2.e3-artemis.com

If enrolled on or after 1/1/2005 your DNS information is:

ns1.gldwebservices.com
ns2.gldwebservices.com

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What is my mail server information?
Pop3 server: mail.yourdomain.com
SMTP server: mail.yourdomain.com
   
Webmail access: http://www.yourdomain.com/webmail or
http://www.yourdomain.com:2095

Be sure and replace "yourdomain.com" with the appropriate name and extension for your domain.

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What is a SSL certificate?

SSL stands for Secure Socket Layer. A SSL certificate provides encryption for your web site so orders and credit card numbers are securely encrypted as they are entered from your visitor's browsers to the server. This prevents the interception of any sensitive information.

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What is FTP?

File Transfer Protocol (FTP) is the standard protocol used for transferring files over the Internet from one computer to another. It is how files for your web site are transferred from a local computer, where the site was developed, to the web server.

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How do I use FTP to transfer my files to my domain?

First you will need an FTP client. A couple of the most popular FTP clients for Windows-based machines are WS_FTP ( http://www.csra.net/junodj/ws_ftp32.htm ) and CuteFTP ( http://www.cuteftp.com/Cuteftp/ ). There are dozens of other FTP clients available for just about any operating system. Do a search on "FTP clients" to research the available FTP clients for your particular operating system.

Once you have selected your FTP client you will need to set it up for your particular domain. You will need to enter the "hostname" for your site - also referred as the domain name or server by some FTP clients. This will be your web site address but without the "www". For example, if your web site address is www.yourdomain.com, the hostname would simply be "yourdomain.com". In some cases, you will need to precede your hostname with "ftp" ("ftp.yourdomain.com"). Check with your hosting provider for your particular FTP login information.

Next you will need a username and password. These values should have been provided to you in your Welcome letter from your hosting provider.

That should be all of the information necessary to log into your site with the FTP client.

Once logged into your site, you will need to maneuver into the WWW directory of your site. This is where all of the files for your web site should be copied to.

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